Frequently Asked Questions — Isabella Kron

The Brand

Who is Isabella Kron? Isabella Kron is an Italian luxury fashion house founded in 2017 by designer Isabella Kron. Before launching her namesake label, Isabella spent over two decades as an Accessories Design Director, living and working across Milan, New York, and London, and collaborating with fashion houses including Armani, Calvin Klein, Gucci, and Tom Ford.

Where is Isabella Kron based? The brand is rooted in Italy, with a deep connection to Mediterranean culture, craft, and aesthetic. Our design sensibility is shaped by years of living between Milan, New York, and London.

What does Isabella Kron stand for? We believe in timeless design over trend-driven fashion. Everything we create is made to last — in quality, in style, and in relevance. We work in small batches, use exceptional materials, and collaborate with skilled Italian artisans who share our commitment to craft.

Where are your products made? All Isabella Kron garments, bags, shoes, and accessories are Made in Italy. Our watches are Swiss-made.

Is Isabella Kron a sustainable brand? We practice intentional production. By working in small batches, we avoid overproduction and the waste that comes with it. We believe the most sustainable garment is one made so well you never need to replace it.

Products

What materials do you use? We source only premium materials — fine Italian fabrics, full-grain leathers, and carefully selected textiles chosen for their quality, hand feel, and longevity. Specific material information is listed on each individual product page.

How do your garments fit? Our ready-to-wear is designed with a refined, tailored fit in mind — neither oversized nor restrictive. We recommend consulting our size guide for specific measurements. If you are between sizes, we generally suggest sizing up for a more relaxed feel or sizing down for a closer fit.

Where can I find your size guide? Our full-size guide is available here: isabellakron.com/pages/isabella-kron-size-guide

How should I care for my Isabella Kron pieces? Care instructions are printed on the label of each garment and listed on the product page. As a general rule, we recommend gentle hand washing or dry cleaning for all silk, fine knit, and structured pieces. Leather goods should be stored in their dust bags away from direct sunlight.

Will your fabrics wrinkle when packed? Natural fabrics like silk and linen have inherent character and may develop soft creases when packed. We recommend rolling rather than folding delicate pieces, and hanging them on arrival to release any creases naturally.

Are your watches Swiss-made? Yes. All Isabella Kron timepieces are Swiss-made and come with an international warranty. Warranty information is available here: isabellakron.com/pages/isabella-kron-international-warranty-timepieces

Do you offer gift cards? Yes. Isabella Kron gift cards are available for purchase online and can be used on any product across the store.

Orders & Shipping

Do you ship internationally? Yes. We offer international shipping to most countries worldwide. Shipping options and estimated delivery times are shown at checkout.

How long will my order take to arrive? Delivery times vary by destination. Once your order is placed, you will receive a confirmation email followed by a shipping notification with tracking details. Please refer to our shipping policy for full timelines: isabellakron.com/pages/isabella-kron-shipping-policy

How do I track my order? Once your order has shipped, you will receive an email with your tracking number and a link to follow your delivery in real time.

Can I change or cancel my order after placing it? We process orders promptly. If you need to make a change or cancellation, please contact us as soon as possible at isabellakron.com/pages/isabella-kron-contact-us, and we will do our best to accommodate your request before the order ships.

Returns & Exchanges

What is your return policy? We want you to love what you receive. Full details of our return policy are available here: isabellakron.com/pages/isabella-kron-refund-policy

How do I start a return? Please contact our team through our contact page and we will guide you through the process: isabellakron.com/pages/isabella-kron-contact-us

Are sale items returnable? Please refer to our refund policy for full details on sale and final sale items: isabellakron.com/pages/isabella-kron-refund-policy

What condition must items be in for a return? Items must be returned in their original condition — unworn, unwashed, with all tags attached and in original packaging.

Contact & Support

How do I contact Isabella Kron? You can reach our team through our contact page: isabellakron.com/pages/isabella-kron-contact-us We aim to respond to all enquiries within 24–48 hours.

Where can I read customer reviews? Genuine customer reviews are available here: isabellakron.com/pages/customer-reviews

Where has Isabella Kron been featured in the press? Press features and editorial coverage can be found here: isabellakron.com/pages/press